Our Vision, Mission & Values
Our Vision
To provide a decent, warm, secure, and affordable homes that are fit for living in the 21st century to all our tenants, whether they are Key workers or ex-service personnel. To create places where everyone is proud to live, work and play. To deliver our vision by extending our reach through expansion, providing homes within more London boroughs and eventually the Home Counties.’
Our Mission
To build a portfolio of sustainable, quality, and affordable homes which have been designed to meet the needs and demands of today’s Affordable Living. Where possible these homes should be eco-friendly and be built using modern methods of construction where feasible, as often, there is a balance of cost and time incurred in these acquisitions.
We aim to run the business in a way that will enhance the creation of sustainable, happy communities that tenants will be proud to live in.
Our Values
At Kinsman, we value our Board Members, personnel, our Tenants, and our Partners.
Our Values define how we will approach the delivery of our Mission and the pursuit of our Vision. Taken together, they form guidelines for how we will interact with our stakeholders, residents, partner organisations, and staff.
Transparency
We will seek a reputation known for being transparent in all our communication with tenants and stakeholders alike. In carrying out the day-to-day running of our organisation, we will always be mindful of the best interests of our tenants and stakeholders and will ensure that we consistently act in their best interests.
Accountable
Offering a high standard of service to our tenants is key to our purpose. We will ensure that we are accountable to our tenants’ needs and expectations. Our voluntary membership of the National Housing Federation and the Housing Ombudsman demonstrates our commitment to the highest standards possible.
Supportive
In line with our Vision and Mission, we will be supportive to our tenants, providing good quality housing that meets our tenants’ needs. In meeting these needs, we will take a realistic approach and measure our tenants’ satisfaction rates with the service they receive.
We will carry out regular tenant satisfaction surveys, analysing the data, and acting as efficiently as possible in order to address any issues that arise. Where we feel improvement can be made, we will ensure that we are supporting our tenants through regular and open lines of communication, enabling us to effectively manage each and every tenants’ individual needs.
Creative
We will explore creative and innovative opportunities that enable us to better serve our tenants. We have already started this by rolling out new maintenance management software, enabling them to receive a more effective, efficient maintenance service. We will also look to innovative ways to grow and develop the organisation in its delivery of social housing, as well as promoting and advising on how our tenants can get involved in environmentally friendly or sustainable programmes and initiatives where possible. With our tenant’s help, we can realise our vision of creating sustainable and happy communities in which not only our tenants are proud to reside, but that others will aspire to reside in also.
Responsible
We will ensure that we are a responsible landlord, safeguarding our financial viability in the long term. We will work to ensure that all our personnel are valued and provided with opportunities to develop and thrive within the organisation. We will monitor this by carrying out annual appraisals, ensuring that all personal are supported, full training is provided and updated enabling them to reach their full potential, not only for themselves but also for the benefit of the business.
Fair
We ensure that fairness is at the forefront of every decision made, especially where tenants are involved. Our board is very open-minded and shares the belief that there is no place for discrimination anywhere throughout our organisation.